Privacy Policy

Information We Collect

• Account and contact details: name, research affiliation or institution, email address, phone number, billing and shipping addresses.
• Order information: items purchased, lot numbers shipped, order history, and your research-use attestation record.
• Eligibility information: age confirmation and any research-affiliation documentation you choose to provide.
• Payment information: processed by our payment processor; we do not store full card numbers on our systems.
• Site usage: IP address, device and browser information, pages viewed, and cookie identifiers.

Information We Do Not Collect

We are not a healthcare provider and do not knowingly collect medical records, diagnoses, treatment histories, or other protected health information. Please do not send us health information — if you do, we will delete it. HIPAA does not apply to this site.

How We Use Information

• To process, fulfill, ship, and support your orders, and to issue lot-matched documentation.
• To verify buyer eligibility and maintain records of research-use attestations.
• To detect and prevent fraud, prohibited use, and shipments to restricted jurisdictions.
• To comply with legal, tax, recordkeeping, and regulatory obligations.
• To send transactional messages and, where you have opted in, catalog updates.

How We Share Information

• Service providers: payment processors, shipping carriers, hosting, analytics, and customer-support tools, under contract and limited to what they need.
• Legal and safety: when required by law, subpoena, or to investigate suspected prohibited use.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy.
• We do not sell your personal information.

Cookies & Analytics

We use strictly necessary cookies to operate the cart and site session, and analytics cookies to understand aggregate usage. You can manage cookies through your browser settings; disabling strictly necessary cookies may break checkout.

Data Retention

Order records, attestations, and lot documentation are retained for [X] years to satisfy recordkeeping, warranty, tax, and regulatory obligations. Marketing preferences are retained until you opt out.

Security

We use encryption in transit, access controls, and least-privilege administrative practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices & Rights

• Request access to, correction of, or deletion of your account information, subject to records we must retain by law.
• Opt out of marketing email at any time using the unsubscribe link or by contacting us.
• Residents of certain jurisdictions may have additional rights, including the right to know, delete, and appeal; contact us to exercise them.

Children

This site is restricted to purchasers 21 years of age or older. We do not knowingly collect information from minors and will delete such information if identified.

Changes to This Policy

We may update this policy; material changes will be posted with a revised effective date.

Contact

[COMPANY LEGAL NAME] · [ADDRESS] · [PRIVACY CONTACT EMAIL]